iGene Labserve

FAQ’s

Frequently Asked Questions

General Information:

To initiate an order with iGene Labserve, please visit our official website to access the online catalogue. Browse through our selection of high-quality lab instruments. Contact our team for the catalogue and quotation through the provided Toll-Free No. [18005720603].

Obtain the relevant information and confirm your order.

We accept Bank Transfers (NFT) and offer flexible financing options for substantial purchases. For any inquiries regarding the mode of payment, please reach out to our team at [accounts@igenels.com] or [info@igenels.com].

Product Information:

Detailed specifications for each lab instrument can be found on their respective product pages on our website. We strive to provide comprehensive information about our products to facilitate informed decisions. If you require additional details or have specific questions, please contact our expert team at [info@igenels.com].

Yes, at iGene Labserve, we design our instruments not only to meet but often exceed industry standards. Our commitment to quality ensures that our lab instruments are reliable, accurate, and suitable for various applications. Specific certifications and compliance information can be found in the product documentation.

Shipping and Delivery:

Shipping times vary depending on your location. During the order process, you will receive an estimated delivery time based on your shipping address. We collaborate with trusted shipping partners to ensure the timely and secure delivery of your lab instruments.

Absolutely! iGene Labserve provides international shipping services. Shipping rates and delivery times for international orders are calculated after receiving confirmed order details. We are committed to serving customers globally and ensuring a seamless shipping experience. For the inquiry please contact export@igenels.in / exportigenels@gmail.com or Contact No. +91- 8920139227.

Technical Support:

In the rare event that you encounter technical issues with your lab instrument, our dedicated technical support team is here to assist you. Refer to the troubleshooting guide included in your product manual for initial steps. If the issue persists or for any other technical inquiries, please contact our support team at [service@igenels.in] or [admin@igenels.com].

Contact Us:

We value direct communication with our clients. Contact our staff via email at [info@igenels.com] or through our website [www.igenels.com]. For an immediate response, our customer assistance hotline is available at [18005720603] (International [Mob. +91- 8920139227]). We look forward to assisting you with any questions or support.